Prime Powders wants this site to be usable by everyone, including people who browse with a screen reader, a keyboard alone, magnification, or with colour vision differences.

What we aim for

We build against the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the standard we hold ourselves to, and we treat a failure against it as a defect to fix rather than a preference.

What we do

• Every interactive control can be reached and operated with a keyboard.
• Images that carry meaning have text alternatives, and decorative ones are hidden from assistive technology.
• Text and interface colours are checked for contrast, and the site does not use colour alone to convey a result.
• The page reflows to a single column on small screens without horizontal scrolling.
• Motion is reduced automatically when your device asks for that.
• Laboratory results are published as real text in a table, not as an image of a table, so a screen reader can read them.

Where we know we fall short

Parts of the checkout and payment process are provided by Shopify and third parties and are outside our direct control. We report accessibility problems in those to the provider when we find them.

Tell us about a problem

If any part of this site is difficult or impossible for you to use, please tell us. Email support@primepowders.com or call 1-800-970-9967. Describe the page and what happened; you do not need to know the technical cause. We aim to reply within two business days, and we will tell you what we are doing about it.

If you cannot complete an order on the site for any accessibility reason, call us and we will take the order by phone.

Formal complaints

If you are not satisfied with our response, write to Prime Powders, 7501 Citrus Avenue, Orlando, FL, marked for the attention of Customer Success.