Returns Policy

Refunds and Returns

Your satisfaction is our top priority. While we hope you love our products as much as we do, we know things don't always work out, so we offer a 30-Day Satisfaction Guarantee.

If you don't love the product you purchased, just let us know within 30 days of receiving your order and we’ll make the refund and/or return easy. To initiate a refund/return, simply email us at or chat with us (8am-5pm PST, Monday-Friday).

If you receive a damaged product or are experiencing other issues with your product, email us at .

For returns assistance or questions about our policy, you can reach our Customer Success team at .

In no event will any replacement or refund constitute an admission of any kind by Prime Powders. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.