If a product is not right for you, tell us within 60 days of the delivery date and we will refund it. This applies whether the container is opened or unopened. You do not need to finish it, and you do not need a reason.
Email support@primepowders.com or call 1-800-970-9967 with your order number. We will confirm whether we need the product back before you send anything. Please do not ship anything to us before you hear from us.
Refunds go back to the original payment method. Once we approve the return we issue the refund within three business days; your bank or card issuer then takes its own time to post it, usually five to ten business days. Original shipping charges are refunded only where the order was wrong, damaged, or did not match what was published for that lot.
Every lot we ship has its results published on our batch lookup page. If the product you received does not match the specification published for its lot, we will replace it or refund it in full, including shipping, and the 60-day window does not apply.
Contact us and we will replace the item or refund it. We do not ask you to return a damaged food product.
The same 60-day guarantee covers subscription deliveries. Cancelling a subscription stops future deliveries; it does not automatically refund a delivery that has already shipped. Ask us and we will apply the guarantee to it.
We may decline a refund where we have reason to believe a claim is fraudulent or where the same customer has repeatedly returned the same product. A refund or replacement is never an admission of fault by Prime Powders.
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