Every order is packed and shipped from our facility in Orlando, Florida. We ship to addresses within the United States, including Alaska, Hawaii and APO/FPO addresses. We do not currently ship internationally.
In-stock orders placed before 2:00pm Eastern on a business day usually ship the same day. Orders placed after that, or on a weekend or public holiday, ship the next business day. If an item is unexpectedly out of stock we will contact you before the order ships.
Shipping is calculated at checkout from the weight of your order. Current domestic rates are:
Delivery estimates are the carrier’s and are not guaranteed. We cannot control carrier delays, weather or address problems once a parcel has left us.
You will receive a tracking number by email when your order ships. If tracking has not updated within three business days of dispatch, contact us and we will open a trace with the carrier.
Please check your address at checkout. If a parcel is returned to us as undeliverable we will refund the order less the original shipping cost, or reship it once you confirm a corrected address.
If your order arrives damaged, or tracking shows delivered and you do not have it, contact us within 14 days of the delivery date and we will replace or refund it. Photographs of damaged packaging help but are not required.
Subscription orders ship on the interval you chose at checkout and are charged and dispatched automatically. Shipping is calculated on each delivery at the rates above unless a promotion states otherwise.
Email support@primepowders.com or call 1-800-970-9967.
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